Wellbeing Matters: Wellbeing & Therapeutic Services

Supporting children, young people, families and schools – Bespoke pastoral and therapeutic care delivered where it matters most – in schools, homes and communities.

At YMCA Norfolk, we understand that a young person’s ability to learn, grow, and engage in school is directly influenced by their emotional wellbeing. That’s why our Wellbeing Matters Service exists – to walk alongside schools, families, and communities to offer the right support, at the right time, in the right way.

For more than 10 years, our Wellbeing Team has been a trusted provider of pastoral and therapeutic support across Norfolk. We’ve worked in partnership with schools across the county, supporting hundreds of children, young people, and families through a wide range of challenges – from anxiety and low self-esteem to family breakdown, disengagement from education, or school refusal.

Our core mission is to empower children, young people, and families to belong, contribute, and thrive within their communities – and we know that thriving starts with accepting ourselves for who we are and being understood.

Why choose YMCA Norfolk?

Our team – Skilled, compassionate professionals supporting emotional wellbeing

At the heart of the Wellbeing Matters service is a diverse, multi-disciplinary team of practitioners who are deeply committed to supporting the mental health and emotional wellbeing of children, young people, families, and education staff. Our team brings together a wide range of professional backgrounds, lived experience, and training to ensure that the support we provide is not only relational and responsive, but also safe, effective, and ethical.

Who can benefit from our services?

No two children, families or schools are the same and neither is our support!

YMCA Norfolk Wellbeing Matters Service is designed to meet the diverse needs of children, young people, families, and school communities. Our flexible and responsive approach ensures we can support individuals at all stages of need from early intervention through to more intensive therapeutic input.

Our core services

We offer a comprehensive range of 1:1 support sessions, group interventions, staff-focused services, and family-based support. Each service is designed to be adaptable and responsive to individual and organisational needs

Affordable excellence

Our points system – flexible, transparent and cost-effective access to wellbeing support

We understand that schools and organisations need clarity, flexibility, and value when investing in external support services. That’s why the YMCA Norfolk Wellbeing Matters Service operates using a transparent and flexible points-based system, designed to help you make the most of your resources while meeting the emotional and wellbeing needs of your pupils, families and staff.

When your school, MAT or organisation purchases a package of points, you gain access to our full suite of services, with the ability to choose what support is needed, when, and for whom.

Points are allocated to each service according to the time, staffing, and preparation involved.