
Mind Matters is a mental health training programme providing internationally recognised courses, accredited by the Royal Society for Public Health (RSPH).
Our vision is to help Norfolk become a stigma-free community through improving mental health awareness.
We offer comprehensive training packages across our two leading courses, with bespoke resources for each trainee.

Youth Mental Health First Aid

Would you know how to help a young person having suicidal thoughts?
According to MHFA England, record levels of young people are struggling. Academic pressure, social media, bullying, poverty, lack of professional help – all have been named as contributing to this epidemic of poor mental health in our young people.
Mind Matters offers accredited Youth Mental Health First Aid training for adults who work with young people, providing an increased knowledge and awareness of mental health as well as practical tools for supporting young people.
We can also provide support and training to set up a peer mentoring scheme within the school setting. Visit our courses page for more information.
Adult Mental Health First Aid
Did you know stress, anxiety and depression are the biggest cause of sickness absence in our society?
Our Mind Matters team can provide organisations of all sizes with tailored adult mental health training, from first aid to heightening awareness. This includes the option of consultancy work to ensure your training programme is personalised to your business and its policies.
By fostering a supportive environment where the stigma of mental health is challenged, staff can be supported to become a thriving and productive workforce.
This course is ideal for all working professionals including project leads, line managers, frontline staff, senior management or those working with adults.

Mind Matters Business

“As the trend to focus on well-being and mental health in the workplace becomes an increasing priority it has been positive to invite YMCA Norfolk to become part of our delivery team to be able to offer Mental Health First Aid Training to clients as well as advice on integrating mental health into everyday work practices.”
Rachel Blackburn MBA, Director US2U Consulting Ltd
2 in 5 employees (39%) reported experiencing poor mental health symptoms related to work in the last year.1
Health and Wellbeing are key strands of responsible business. Good employee mental health is fundamental to building a successful, sustainable organisation and we know that good work positively enhances wellbeing1, yet 69% of managers reported receiving no mental health training as part of their role2.
It’s clear that mental health training and support is vitally needed in the workplace to ensure that staff thrive, and businesses prosper. The Wellbeing Team at YMCA Norfolk can provide the internationally recognised and certificated Mental Health First Aid training as well as working with your organisation to support your policies and procedures around mental health.
1Business in the Community, Mental Health at Work 2019 Report ‘Time to Take Ownership’
2Institute for Leadership and Management, Mind Culture 2017
Our Services
Counselling Support
Our qualified counsellors are here to support you and find everything you need to start your counselling journey.
Our counselling service provides early stage, individual support for young people. Our counsellors are trained in a variety of approaches, they are members of the British Association of Counselling and Psychotherapy (BACP) and work in accordance with the current Ethical Framework for the Counselling Professions. Certified to deliver sessions online. Ideal for High schools without an in-house counselling service.

We are also pleased to be able to offer our counselling sessions to private paying customers who are looking for some support for their children. We have a dedicated Counselling co-ordinator experienced in understanding the requirements of a young person and ensuring they receive the most appropriate service for their needs.
For more information or to book one of our sessions, please email us on counselling@ymcanorfolk.org
Mind Matters courses & prices – full list
Please note all prices are excluding VAT
Mind Matters points

The cost effective and flexible way to pay for parenting support and courses
Key features
- Up to 12% discount on marked prices
- Flexibility to spend points when and where needs are identified
- Share points between schools, across clusters or academy groupings
- Have the backup of a counselling service if you need it or spend the points on preventative programmes
- Points last for 2 years from date of purchase
12,000 points (min order) £1,200 +VAT
20,000 points £2,000 +VAT
45,000 points £4,455 +VAT

We’re Opening a Nursery
In Spring 2021, YMCA Norfolk will be opening Muddy Puddles, an Ofsted-registered nursery, mirroring YMCA’s all over the country as the leading provider of childcare in the voluntary sector. Muddy Puddles will be based at our brand-new multi-service community centre on Aylsham road, also featuring Community café and a Soft Play centre.
