When to complain
YMCA Norfolk aims to offer you the best service, so when something goes wrong or is not up to the standard you expect, we encourage you to let us know.
We treat all complaints seriously and will do our best to settle your complaint as soon as possible. You will be kept informed about what is happening and any action that may be taken.
Making a complaint is a simple three stage process which makes sure everyone is treated fairly and allows for appeals against decisions if you are not satisfied at first.