Who is it for?
Single parent families (parents may be either male or female). Entry is via joint assessment with Orwell Housing, who also provide support. Referrals can be made by agencies via a HAF (Hostel Accommodation Form).
What are the aims?
Umbrella provides accommodation which is safe and supportive, with housing related support and tenant involvement opportunities.
What accommodation is available?
36 self-contained properties which include a mix of houses and flats, providing 1, 2 & 3 bedroomed accommodation.
Who staffs Umbrella?
A Housing Officer managed the properties ensuring housing management and maintenance issues are dealt with. An allocated support worker is provided by Orwell Housing Association. A 24 hour service is available through the YMCA out-of-hours service for tenants reporting housing issues.